The convergence of mobility and internetworking is fast changing societies. Firstly, a shift has taken place in how the Internet is used and what is expected of it. At first, the Internet was merely a vehicle to push information to site visitors and process simple transactions. Now customers expect that organizations will use the Internet to engage and interact with them. They expect simple, easy-to-use interfaces that foster participation. They expect that online communication with an organization will consist of more than brochures and forms, and will reflect all the ways they communicate with you offline... [more]